Warranty Policy
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We stand behind the quality of our products and are committed to providing reliable solutions for your applications.
⏳ Warranty Period
All products are covered by a 12-month limited warranty from the date of delivery.
✅ What Is Covered
This warranty covers:
- Manufacturing defects
- Material defects
- Performance failure under normal use
If a product fails due to quality issues within the warranty period, we will:
- Provide a free replacement, or
- Issue a full or partial refund, depending on the situation
❌ What Is Not Covered
This warranty does not cover:
- Improper installation or misuse
- Overloading beyond rated current/voltage
- Unauthorized modification or repair
- Normal wear and tear
- Damage caused by external factors (e.g., water ingress due to improper sealing, fire, impact)
⚠️ Important Usage Notes
To ensure warranty validity:
- Use products within specified electrical ratings
- Follow proper installation and wiring guidelines
- Ensure correct connector model and specifications are selected
🔍 Warranty Claim Process
To request warranty service, please contact us with:
- Order number
- Product details
- Description of the issue
- Photos or videos showing the defect
Our technical team will review your request within 24–48 hours.
🚚 Warranty Resolution
Once your claim is approved:
- Replacement products will be shipped at no additional cost, or
- A refund will be issued to your original payment method
📦 Return of Defective Items
In some cases, we may request the return of defective products for inspection.
Return instructions will be provided by our support team.
🔒 Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Loss of business, profit, or data
Our liability is limited to the value of the purchased product.
📩 Need Assistance?
If you have any questions about warranty coverage, feel free to contact our support team. We’re here to help.