Return & Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility

You may request a return if:

  • The item is unused and in original condition
  • The item is in its original packaging
  • The return request is made within 30 days of delivery

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)
  • Customized or special-order items
  • Clearance or final sale items

⚠️ Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery
  • Provide photos or videos as proof

We will:

  • Send a replacement or
  • Issue a full refund (including shipping)

💰 Refunds

Once your return is received and inspected:

  • Refunds will be processed within 3–5 business days
  • The amount will be returned to your original payment method

Please note:

  • Original shipping fees are non-refundable (unless due to our error)
  • Payment processing time may vary depending on your bank

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost return packages

🔁 Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

📩 How to Start a Return

To initiate a return, please contact us with:

  • Your order number
  • Product details
  • Reason for return
  • Photos (if applicable)

Our support team will respond within 24 hours with return instructions.

💡 Order Cancellation

  • Orders can be canceled within 12 hours of purchase
  • Once shipped, the order cannot be canceled

🔒 Important Notes

  • Unauthorized returns may not be accepted
  • Please do not send items back without contacting us first

📞 Need Help?

If you have any questions, feel free to contact our support team anytime.

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